Training & Development Analyst at Laika

GENERAL SUMMARY

The Training & Development Analyst is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio. This position works closely with the Technology Engagement & Development Supervisor to develop and deliver training and technical support for a variety of in-house and third-party systems across all departments.

JOB FUNCTIONS

Gather requirements for proposed new technology; conduct “story mapping” sessions with users and create actionable user stories for developers.
Assist pipeline engineers in new product development designs and workflows.
Develop and deliver presentations for new product rollouts and significant feature updates for existing products.
Document workflows and identify training needs for production teams to build expertise in LAIKA’s tools.
Conduct testing of new tools and verifications on new operating systems and collect feedback from other testers.
Report and track bugs and system issues to developers and develop communications for users about known issues and/or outages.
Work with the Technology Engagement & Development Supervisor to create rich, web-based resources for technology adoption including, but not limited to, application guides, tutorials, release notes, change notifications, and newsletters.
Survey end users to learn about new use patterns or problems using technology and report findings to developers in the form of user stories.
Support technology engineers by providing front line support to users, verifying bugs, and testing new releases.

QUALIFICATIONS

3+ years of professional administrative or technical support experience; experience with feature animation or VFX production preferred.
Experience with technology development, software lifecycle, and engineering terminology.
Experience with agile software development terms and tools.
Proficient with MS Office suite and Adobe Creative Suite products.
Familiar with Mac, Windows, and Linux operating systems.
Excellent written communication skills; experience with technical writing, a plus.
Experience with web development and video production, a plus.

LOCATION

On-site in Hillsboro, OR, and eligible for hybrid work.

SALARY

Salary is commensurate with skills and experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 15 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Please review our EMPLOYMENT DISCLAIMER and MATERIALS SUBMISSION AGREEMENT.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

LAIKA is an equal opportunity employer, and we make employment decisions on the basis of individual qualifications and merit. We have created a workplace where everyone is respected, valued, and encouraged to contribute. We value everyone’s differences and understand that we each contribute in different ways. Hiring, work assignments, rates of pay, promotion, layoff, and recall are based upon skill and ability, satisfactory attendance and conduct, productivity, quality of work, length of service, and other legitimate, job-related factors.

WE ARE COMMITTED TO A WORKPLACE FREE OF DISCRIMINATION

We don’t allow discrimination of any type and we consider everyone for a job based on their skills and abilities, not their race, color, religion, sex, sexual orientation, gender expression or identity, national origin, age, pregnancy, physical or mental disability, marital status, veteran status, genetic information, workers’ compensation status, or any other consideration made unlawful by federal, state, or local non-discrimination laws. Discrimination based on any of these factors is inconsistent with our philosophy and is not tolerated at any time. It is our firm policy to maintain a work environment that is free of such discrimination.